Forgetting your KRA iTax password is common, but losing access to your registered email can make recovery seem tricky. Fortunately, the Kenya Revenue Authority (KRA) provides alternative methods to reset your password and regain access to your account.
Why You Might Not Have Access to Your Email
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Your email account was deactivated or deleted
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Forgotten email password
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Email hacked or compromised
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Registered email no longer in use
In such cases, you cannot use the standard “Forgot Password” email-based reset, but there are other ways to recover your iTax account.
Steps to Reset KRA iTax Password Without Email
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Visit the iTax Portal and select “Forgot Password.”
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Enter Your KRA PIN linked to your iTax account.
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Contact KRA Support: Since you don’t have access to your registered email, reach out directly to KRA for manual verification.
Options:
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Call KRA Support: +254 20 4999000 (local) or +254 711 099000 (mobile)
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Visit KRA Offices: Go to your nearest KRA Huduma Centre with your National ID and KRA PIN Certificate.
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Verify Identity: Provide valid identification and account details to prove ownership.
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Reset Password: KRA staff will help reset your password or update your email for recovery.
Tips to Avoid Future Issues
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Always keep your email active and update it in iTax if it changes.
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Use a reliable and secure email address for account recovery.
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Save your KRA PIN certificate and other identification details in a secure place.
Final Word
Even without access to your registered email, you can still reset your KRA iTax password by contacting KRA directly and verifying your identity. Acting quickly ensures uninterrupted access to your tax services and avoids compliance delays.
Need help resetting your KRA iTax password?
Call us: +254 702 339 699
Email: sales@faidihr.com